Refund Policy
A report is a one-off purchase. We start producing it, at real cost, the moment your payment clears — so it is not sold with a change-of-mind guarantee. If something goes wrong on our side, we fix it or refund it.
Last updated: 14 August 2026
One-off reports
Your payment buys a report that is generated on demand: live queries are put to several AI engines within seconds of checkout and the results are yours to keep and download. Because the work is performed immediately and cannot be returned, we do not offer change-of-mind refunds once a report has been produced.
When we do refund
We will refund you in full if the report was not delivered, if it failed to complete or returned no usable data, if you were charged more than once for the same report, or if the report is materially not what this site described. Email support@grascada.com with the email address you used at checkout and we will sort it out.
Refunds are returned to the original payment method. Processing times depend on your bank or card issuer, and are typically 3–10 business days after approval.
How refunds are processed
Reports are sold by Sdraa Pty Ltd (ABN 21 651 207 028) and refunds are issued by us directly through Stripe, our payment processor. Email hello@grascada.com from the address you used at checkout and we will action it. If a report cannot be produced because an AI engine was not answering, the payment is refunded automatically without you having to ask.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or the equivalent consumer law where you live. This policy is issued by Sdraa Pty Ltd (ABN 21 651 207 028).